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Elements and Performance Criteria

1. Establish and maintain the framework for the quality system
2. Access, interpret and apply quality system documentation and ensure the work activity is compliant
   • Develop, document and have approved business plans that include a quality system
   • Include quality system responsibilities in job descriptions and duty statements
   • Identify, source and provide resources for the operation of the quality system in a timely and consistent manner
   • Provide quality system information in a clear format in a readily accessible location for others
3. Establish a collaborative process
   • Establish and maintain collaboration and consultation processes
   • Resolve issues raised, promptly and appropriately
   • Communicate outcomes to others verbally and in writing
4. Establish and maintain procedures for identifying and assessing quality issues
   • Identify existing and potential quality issues and trends from quality statistics and records
   • Establish procedures for identification of existing/potential quality issues
   • Monitor changes to the workplace to determine if additions or modifications to the quality system are required
5. Design procedures for treatment of quality issues
   • Establish procedures to treat quality issues and trends to ensure compliance
   • Establish procedures for applying interim solutions when measures to treat quality issues at their source are not practicable
   • Establish procedures for ongoing treatment of the quality system
   • Monitor quality activities throughout the organisation, identify inadequacies and provide resources to implement appropriate quality measures
   • 4.5 Establish training programs that meet quality system training requirements as part of the organisation's general training program
6. 5 Evaluate the organisation's quality system
   • Evaluate the effectiveness of the quality system within the goals and objectives of existing organisational boundaries
   • Recommend appropriate improvements to the quality system
   • Evaluate compliance with legislation and code of practice
7. Evaluate the organisation's quality system
   • Evaluate the effectiveness of the quality system within the goals and objectives of existing organisational boundaries
   • Recommend appropriate improvements to the quality system
   • Evaluate compliance with legislation and code of practice

Performance Evidence

Evidence is required to be collected that demonstrates a candidate’s competency in this unit. Evidence must be relevant to the roles within this sector’s work operations and satisfy all of the requirements of the performance criteria of this unit and include evidence that the candidate:

locates and applies relevant legislation, documentation, policies and procedures

works effectively with others to undertake and complete effective establishment and maintenance of a quality system to meet all required outcomes including:

preparing for and organising work activities to meet all task requirements

communicating clearly and concisely with others to receive and clarify work instructions

using a range of communication techniques and aids to advise others of work activity and exclusion zones

demonstrates completion of the establishment and maintenance of a quality system that safely, effectively and efficiently meets all of the required outcomes on more than one (1) occasion including:

identifying quality responsibilities in job descriptions

identifying and clearly communicating standards for quality management systems

developing and implementing procedures for quality management

monitoring quality activity, identify areas for improvement and implement changes for continuous improvement

evaluating and documenting the effectiveness of the quality system

evaluating compliance of the quality system

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Knowledge Evidence

The candidate must demonstrate knowledge of establishing and maintaining a quality system through:

accessing, interpreting and applying the organisation and site requirements and procedures

apply quality system principles and practice

determining Industry quality benchmarks

information collection and review techniques

locating and applying the continuous improvement principles

complying with human resource policies and practices

utilising risk management, principles, strategies and applications

implementing customer/client relations techniques

interpreting statistics and report metrics

applying organisational change and development processes

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